Domestic Shipping Policy
- Standard Delivery: The delivery will be fulfilled on working days (from Sunday to Thursday). Orders usually ship within 1-2 working days depending on payment confirmation and your selected delivery address and availability of your items in the warehouse.
- Next Working Day Delivery: To get delivery on the next working day, you will need to receive your Order Payment Confirmation by 10 AM, on Sunday to Thursday. Please refer to the timings below to see when your item will arrive:
- Order Payment Confirmation before 11AM, Sunday to Thursday; take delivery next business day.
- Order Payment Confirmation after 11AM, Sunday to Thursday; take delivery two business days later.
- You will also find the applicable delivery costs at the order checkout when you purchase online, on the Order Confirmation; **refer Shipping rates.
- The Product(s) will be delivered to the delivery address you specify in your order. Signature may be required to receive your item.
- If you have not received the Product(s) within the estimated delivery time specified in the dispatch confirmation, you should contact us via our website or by email or by telephone call to the Support service (Contact Us).
Our courier will send updates by message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. Once your order leaves our warehouse, our courier will send you a text message. This will include your tracking number and a link to the tracking or pickup store information. Our courier will also send you a text on the day of delivery, depending on your selected delivery method, country and carrier.
Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible. If you have not received your dispatch notification email, please contact DSLMart Support Service. (Contact Us).
For carrier deliveries you can track the status of your order at any time via the online Order Status. On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times, and track your delivery.
If you fill in the wrong delivery data, it might cause delay or a missed delivery.
If your order is being delivered to a business address, please be advised that our carrier will require a signature form the receiver. We will not deliver to P.O.Box. A clear land address with prominent land mark to be mentioned in the order.
Domestic Shipping Rates*
DSLMart has partnered with DHL for all its deliveries. This is to ensure hassle-free handling of your valuable order right from pick-up point to your hands. Shipping rates for our products are as detailed below:
Sl.No. Final Order Value Shipping Rate (Dhs)
1 AED upto - 500 50.00
2 AED 501-1000 30.00
3 AED 1001 and above free shipping
Questions about your order
Missed a delivery?: In the event that no one is available at the address at the time of delivery, a note will be left to advise you whether your order has been left in a safe place, such as a receptionist, or if you need to contact the carrier to arrange a new delivery time.
Please contact DSLMart Support Service in case you have not received your shipment at the due time. We will investigate with the carrier and strive to deliver your order as soon as possible.
DSLMart is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
If your item is damaged when you receive it, you can refuse the delivery. If you only find damage after receiving the delivery, please call DSLMart Support Service. In the event of a damaged delivery, DSLMart will contact the delivery service directly to resolve the issue as quickly as possible. We will make every effort to keep you informed of the progress of our investigation and to provide you with a replacement.
Returns / Replacement Policy
In order for the goods to be eligible for a return/ replaced, please ensure:
- The Goods were purchased within the last 7 days
- The Goods are in the original packaging
- All original receipts are available.
The following Goods cannot be returned / replaced:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned or deteriorated.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods back to the same location where this was collected from.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us by email: firstname.lastname@example.org